SMS Policy

Last Updated: June 1, 2026

The Texas Loo, LLC (“we,” “us,” or “our”) operates a transactional SMS program. This SMS Policy describes how we use text messaging in connection with our services.

Website: https://thetexasloo.com/

Program Name and Description

The Texas Loo SMS Program

The Texas Loo offers a transactional SMS program to customers who have opted in. We send text messages related to restroom rental orders, deliveries, pickups, and account communications. We do not send marketing or promotional SMS messages.

Program Type

Transactional / Non-Marketing

Messages are sent in direct connection with a service order or inquiry placed with us. We do not send promotional offers, advertising, or general marketing content via SMS.

How to Opt In

You may opt in to receive SMS messages from The Texas Loo through any of the following methods:

1. Contact Form: Check the SMS consent checkbox on our contact form when submitting an inquiry. The checkbox is
   unchecked by default and is not required to submit the form.
2. Verbal Consent: Provide verbal consent during a phone call with our team at 832-797-7909.

By opting in, you agree to receive transactional SMS messages from The Texas Loo as described in this policy.

Opt-In Confirmation

After opting in, you will receive an SMS confirmation message acknowledging your enrollment in The Texas Loo SMS program. The confirmation message will include our brand name, opt-out instructions, help instructions, and message frequency disclosure.

Types of Messages You May Receive

• Order and booking confirmations
• Delivery window notifications
• Driver arrival notifications
• Pickup reminders and confirmations
• Account-related service updates
• Responses to quote requests submitted through our contact form
• Customer care follow-up communications

Message Frequency

Message frequency varies based on your service activity. You will typically receive 2 to 6 messages per active rental.

Message and Data Rates

Message and data rates may apply according to your mobile carrier’s plan. The Texas Loo does not charge you for sending SMS messages, but your wireless carrier may charge for receiving them. Contact your carrier for details about your messaging plan.

How to Opt Out

You may opt out of SMS messages from The Texas Loo at any time by:

1. Replying STOP to any message you receive from us. You may also reply with
   UNSUBSCRIBE, CANCEL, END, or QUIT.
2. Calling us at 832-797-7909 and requesting removal from SMS notifications.
3. Emailing wendy@thetexasloo.com with an opt-out request.

After opting out, you will receive a final confirmation message acknowledging your request, and you will no longer receive SMS communications from us. Opt-out requests are processed promptly.

How to Rejoin SMS

If you previously opted out and wish to receive SMS messages again, you may re-enroll using any of the opt-in methods described above. After re-enrolling, you will resume receiving SMS communications.

How to Get Help

For assistance with our SMS program:

1. Reply HELP to any message.
2. Call us at 832-797-7909.
3. Email wendy@thetexasloo.com.

No Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties.

This policy specifically applies to:

• Mobile phone numbers collected during opt-in
• SMS consent records and timestamps
• Mobile device identifiers

Mobile opt-in data is used solely to provide service-related SMS communications to the customer who provided consent.

Carrier Liability Disclaimer

The Texas Loo and participating mobile carriers are not liable for delayed or undelivered SMS messages. Message delivery depends on your carrier’s network and is outside our control.

We are not responsible for:

• Messages delayed or not delivered because of carrier issues
• Messages filtered as spam by your carrier
• Messages not received because of device, network, or service interruptions
• Charges incurred from receiving our messages

Compliance With Industry Standards

The Texas Loo SMS program is operated in compliance with applicable industry standards, including CTIA Messaging Principles and Best Practices, the Telephone Consumer Protection Act (TCPA), and applicable state and federal regulations governing commercial text messaging.

Age Restriction

Our SMS program is intended for users aged 18 or older. By opting in, you represent that you are at least 18 years of age.

Changes to This Policy

We may update this SMS Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our SMS program after changes constitutes acceptance of the updated policy.

Related Policies

• Privacy Policy: https://thetexasloo.com/privacy-policy/
• Terms & Conditions: https://thetexasloo.com/terms-conditions/

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